Unlocking the power of certification : how to develop effective certification programs
- xi, 463 páginas ; 25x18 cm.
Incluye bibliografía (páginas 440-463)
What is certification and is it right for your organization? Why create a certification program: making the decision Legal considerations Getting started The definition and design phase The development phase The delivery phase Marketing your program Evaluating and reporting results Recertification The future of certification