TY - BOOK AU - Hiatt,Jeffrey M. AU - Creasey,Timothy J. TI - Change management: the people side of change an introduction to change management from the editors of the change management learning center SN - 9781930885615 U1 - 658 23 PY - 2012/// CY - Fort Collins (Colorado, Estados Unidos) PB - Prosci Inc KW - ARMARC KW - Cambio organizacional N1 - Chapter 1; Why change management?; Chapter 2; Change concepts; Chapter 3; Individual change management; Chapter 4; Organizational change management; Chapter 5; Change competency; Chapter 6; Conclusion ER -