| 000 | 00730nam a2200241Ma 4500 | ||
|---|---|---|---|
| 001 | ocn936899604 | ||
| 003 | OCoLC | ||
| 008 | 040914s2001 xx 000 0 eng d | ||
| 040 |
_aB2Q _bspa _cCO-EnEIA |
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| 041 | _aeng | ||
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_a658 _bM873 |
| 100 |
_aMorrell, Steve _9199 |
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| 245 | 1 | 0 |
_a20 20 CRM : _ba visionary insight into unique customer contact |
| 260 |
_a[S.l] : _bGenesys Telecommunications Laboratories Inc. , _cc2001. |
||
| 300 |
_a124 páginas : _c23 cm. |
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| 650 | 0 |
_aServicio al cliente _9201 |
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_995 _aMercadeo |
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_aNegocios _946 |
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| 650 | 0 |
_aAtención al cliente _9176 |
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| 650 | 0 |
_aPlaneación estratégica _9179 |
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| 700 |
_aPhilonenko, Laurent. _9200 _eAutor |
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| 942 |
_2ddc _cBK |
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_c14399 _d14399 |
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