000
00259nam a2200121 a 4500
003
EIA
001
7034
942
_0
2
_2
ddc
_c
BK
245
_a
Business process excellence
260
_c
2002
008
141112s2002 ck r 000 u spa d
082
_a
658.4
_b
B979
999
_c
1522
_d
1522